Cancellation Policy

You can't make changes, but you can cancel an order within 30 minutes of placing it.

Please contact us via email at support@brownrated.com. Please make sure to include your order number from your order confirmation email, along with your email address.

After 30 minutes, we will not be able to cancel the order.

Why do we have this policy? We have decided to focus on delivering products as quickly as possible, as we have found that very few customers request modifications or cancellations. Therefore, we have partnered with a new fulfillment company that is capable of shipping the vast majority of orders on the same or following business day. This will ensure that our customers receive their products as quickly as possible, which is our top priority.